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office hours

 

Monday - Thursday 

8.00 am to 5 pm

 

Friday

8.00 am to 2 pm

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pick up times of our forwarders

 

Monday - Thursday

Forwarder/pallet until 13.00 o'clock

UPS until 16.30 o'clock

 

Friday
Forwarder/pallet until 12.00 o'clock

UPS until 13.30 o'clock

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damages in transit

 

  • outwardly visible transport damages:

           demand an official receipt of damage from forwarder before accepting the goods
           announce the damage on the same day at Sander Computer Systeme GmbH

 

  • not outwardly visible transport damages:

           damage has to be announced within 5 working days after reception of the goods at

           Sander ComputerSysteme GmbH
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defective goods

 

If you have defective goods, please sent an e-mail to rma(at)sander-europe.eu with:

  • item number
  • article description
  • serial number
  • invoice number
  • defective reason

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